Music Streaming Platform Customer Specialist with Turkish and English (Remote in Bulgaria) at Sutherland Bulgaria | Bulgaria

Customer
Worldwide
May 24, 2026
Full Time
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Job Overview

  • Date Posted
    May 24, 2026
  • Country
    Worldwide
  • Expiration date
    --

Job Description

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Sutherland Bulgaria is seeking driven and multilingual Customer Service Professionals to join our dynamic team supporting a leading global music streaming platform. If you’re passionate about delivering outstanding customer experiences and fluent in both Turkish and English, this remote opportunity in Bulgaria is for you.

Job Overview

As a Music Streaming Platform Customer Specialist, you will be the primary point of contact for our Turkish-speaking and English-speaking users, providing comprehensive support for their inquiries and technical issues. Your role is crucial in ensuring a seamless and enjoyable experience on our innovative music platform.

Key Responsibilities

  • Respond to customer inquiries via chat, email, and phone in both Turkish and English.
  • Troubleshoot and resolve technical issues related to the music streaming service.
  • Assist users with account management, billing, and subscription inquiries.
  • Provide guidance on platform features and functionalities.
  • Escalate complex issues to the appropriate internal teams.
  • Maintain accurate and detailed customer interaction records.

    • Requirements

  • Fluency in both spoken and written Turkish and English.
  • Previous customer service experience is highly desirable.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency in using CRM systems and other support tools.
  • Ability to work independently and as part of a remote team.

    • What We Offer

  • Remote work opportunity within Bulgaria.
  • Comprehensive training and ongoing professional development.
  • A supportive and collaborative team environment.
  • Opportunities for career growth within a global organization.
  • Competitive benefits package.

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