Customer Success Manager- Australia Clients at a focus on customer delight | Australia

Job Description

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Sleek is revolutionising the Australian micro-SME landscape by simplifying back-office operations through our cutting-edge proprietary software and AI. We are dedicated to fostering customer delight and empowering entrepreneurs to reclaim their valuable time. As a Customer Success Manager focused on our Australian clientele, you will be instrumental in ensuring our clients experience exceptional value and seamless integration of Sleek into their businesses.

Job Overview

We are seeking a proactive and client-centric Customer Success Manager to join our growing team. You will be the primary point of contact for our Australian micro-SME clients, fostering strong relationships and driving proactive engagement to ensure their ultimate satisfaction and success with Sleek.

Key Responsibilities

• Develop and nurture strong, long-term relationships with Australian clients.
• Proactively engage with clients to understand their business needs and objectives.
• Drive client adoption and maximise their utilisation of Sleek’s features.
• Identify opportunities for upselling and cross-selling relevant solutions.
• Gather client feedback and collaborate with internal teams to drive product improvements.
• Monitor client health and implement strategies to mitigate churn.
• Provide exceptional customer support and resolve client inquiries efficiently.

Requirements

• Proven experience in a Customer Success or Account Management role, preferably within SaaS.
• Deep understanding of the Australian small business landscape.
• Excellent communication, interpersonal, and negotiation skills.
• Strong problem-solving abilities and a proactive approach.
• Passion for technology and a desire to drive customer delight.
• Ability to work independently and as part of a collaborative team.

What We Offer

• Opportunity to shape the success of Australian micro-SMEs.
• A dynamic and supportive work environment.
• Access to cutting-edge AI and proprietary software.
• Continuous professional development and growth opportunities.
• Be part of a company committed to making a real difference for entrepreneurs.