Remote Customer Service Representative at Brint Online School

Job Description

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Brint Online School, a leading online education provider in Nigeria, is seeking a Remote Customer Service Representative to join its growing team. This role is ideal for individuals passionate about education, helping others, and delivering exceptional customer experiences in a fully remote setting.

Brint Online School provides flexible, interactive online learning solutions, empowering students to achieve their academic goals at their own pace while maintaining high educational standards.

Job Overview

Location: Remote – Nigeria (Lagos preferred)
Employment Type: Full Time
Monthly Salary: ₦110,000
Application Deadline: 28 February 2026
Category: Customer Care / Support

As a Customer Service Representative, you will serve as the first point of contact for students, parents, and tutors, ensuring smooth communication, prompt issue resolution, and a consistently positive customer experience.

Key Responsibilities

Customer Support & Communication

• Serve as the primary contact for students, parents, and tutors via email, phone, WhatsApp, and social media.
• Respond accurately and promptly to inquiries regarding courses, enrollment, schedules, tutor availability, and school policies.
• Proactively follow up on unresolved issues to ensure full customer satisfaction.

Issue Resolution & Escalation

• Handle complaints related to payments, class access, technical issues, missed sessions, and scheduling conflicts.
• Escalate complex or sensitive issues to supervisors, tutors, finance, or management while tracking them to resolution.
• Act as a customer advocate by identifying recurring issues and recommending service improvements.

Records & Documentation

• Log all customer interactions, complaints, and resolutions in the CRM system.
• Maintain up-to-date customer information, feedback, and service history.
• Prepare reports and summaries on service performance when required.

Collaboration & Internal Support

• Coordinate with tutors regarding class schedules, updates, and parent feedback.
• Work with operations and finance teams to ensure smooth onboarding, billing, and class delivery.
• Assist with administrative tasks to enhance overall customer experience.

Qualifications & Requirements

• HND or Bachelor’s Degree in any relevant field; customer service certification is an advantage.
• Minimum of 2 years’ experience in customer service or support, preferably in education or edtech.
• Excellent written and verbal communication skills in English.
• Strong interpersonal skills with patience, professionalism, and empathy.
• Proficiency in Google Workspace, Microsoft Office, and CRM tools.
• Strong problem-solving skills with the ability to multitask in a fast-paced remote environment.

What We Offer

• Competitive salary of ₦110,000 per month
• Fully remote work with flexible scheduling
• Career growth and professional development opportunities in the edtech sector
• Supportive and collaborative team culture focused on excellence and work–life balance

How to Apply

Interested and qualified candidates should send their CV and a cover letter to: [email protected].

Email Subject: Customer Service Representative Application – [Your Name]

Only shortlisted candidates will be contacted for interviews.

Application Deadline: 28 February 2026

This role is an excellent opportunity to build a career in edtech while providing meaningful support to students and educators across Nigeria.