Victoria Okeke
Customer Experience Specialist · Nigeria, Lagos, Ikeja
Details
Gender
Female
Age range
25-34
okek••••••@•••••.com
Phone
•••••••0999
Address
-
Experience
Student Success Manager · Thelix Holdings
Sep 2024 – Present
- Serve as the primary point of contact for a portfolio of students, ensuring consistent support from enrollment
- through program completion.
- Monitor student progress, engagement, and performance using internal tools and data dashboards.
- Conduct regular one-on-one check-ins to identify challenges, celebrate milestones, and provide academic/career guidance.
- Collaborate with instructors, technical mentors, and career coaches to coordinate student support services.
- Implement success plans and provide referrals to resources or interventions as needed.
- Host virtual workshops and events focused on time management, study strategies, certification prep, and career readiness.
- Track key metrics such as student satisfaction, retention, completion rates, and job placement outcomes.
- Collect student feedback and contribute to continuous improvement of the learner experience.
- Proficient with some CRM tools such as Zoho, Freshdesk, Salesforce, Manage Engine.
Education
Bsc. Political Science and Public Administration · University of Benin
2012 – 2016
Skills
About
Results-driven Customer Experience Specialist with a passion for delivering exceptional service and fostering positive customer interactions. Proven track record of enhancing over...
Results-driven Customer Experience Specialist with a passion for delivering exceptional service and fostering positive customer interactions. Proven track record of enhancing overall customer satisfaction through effective problem-solving, empathetic communication, and process improvements. Adept at leveraging customer feedback to drive continuous improvement initiatives. Dedicated to creating a seamless and memorable customer journey. Ready to bring a proactive and customer-centric approach to contribute to a dynamic team and elevate the customer experience.
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