Vera Nwaugo
Customer Service Representative · Nigeria, Lagos, Yaba
Professional Snapshot
Customer Service Representative with experience handling inbound and outbound customer interactions via phone and digital channels. Skilled in responding to inquiries, resolving customer concerns, identifying customer needs, recommending suitable products and services, following up with clients, maintaining accurate customer records, and supporting sales efforts. Committed to delivering excellent customer experiences while building strong relationships and contributing to customer retention and business growth.
Preferred roles
Customer Service Representative, Data Entry Specialist, Virtual Assistant, Data Analyst, Sales Manager
Work preferences
Remote • Full-time
Availability
Available immediately
Typical response
Usually within 24hours
Relocation
Not willing to relocate
Languages
English (fluent) Igbo (native)
Details
Gender
Female
Age range
25-34
vera•••••••@•••••.com
Phone
•••••••8851
Address
-
Experience
Customer service specialist · Kulavita Healthcare
Sep 2026 – Present
- I handle customer inquiries through phone and digital channels, identify customer needs, recommend suitable products, follow up with clients, maintain accurate records, and support sales activities.
Business Management · Unity Energy Solutions
Apr 2026 – Present
- I also have business management experience with Unity Energy Solutions, where I communicate with customers, process and coordinate orders, manage delivery arrangements, respond to inquiries, provide quotations, and maintain strong client relationships.
Customer Service Representative/Telesales Agent · Microvest Technologies Limited
Oct 2025 – Feb 2026
- I handled inbound and outbound calls, introduced customers to the company’s savings plans, followed up with prospective clients, documented interactions, and worked toward converting leads into customers.
Education
B.Eng · Federal University of Technology, Owerri
2018 – 2024
Skills
About
I am a dedicated and results-driven Customer Service Professional with experience in customer support, telesales, client relationship management, and administrative support. I have...
I am a dedicated and results-driven Customer Service Professional with experience in customer support, telesales, client relationship management, and administrative support. I have experience handling inbound and outbound communications, resolving customer concerns, following up with clients, maintaining accurate records, and supporting sales activities. I am an effective communicator, highly organized, adaptable, and comfortable working independently or as part of a team. I am also proficient in Microsoft Office and have working knowledge of Excel, Power BI, SQL, and other digital tools. I am passionate about providing excellent customer experiences and contributing positively to the growth of any organization I work with.
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