I'm a customer focused sales and support professional with over 5 years of experience handling voice calls, resolving customer needs, and driving sales in retail and e-commerce settings. I'm comfortable managing high call volumes, from 20 to 30 calls a day, while keeping CRM and order records accurate and up to date. Most recently I've been doing lead generation and outbound outreach for a client acquisition agency, and before that I ran cold outreach and appointment setting for an education business that converted community members into paying students. I've spent years upselling and cross selling on live calls, handling objections and complaints without losing a customer, and following up consistently enough to turn one time buyers into repeat ones. I also run my own small business, so I know what it takes to manage a sale from first contact through negotiation, closing, and after sales support. I have a reliable home setup for remote voice based work, I'm flexible with shifting schedules, and I'm comfortable working across HubSpot, Zendesk, Excel, and Google Sheets to keep everything tracked. If you need someone who can pick up the phone, sound like a real person, and actually move a conversation toward a sale or a resolution, that's what I do.