Operations and Execution Lead · Payouto Limited

Jan 2026 – Present

• Lead day-to-day Operations and Execution activities, ensuring processes are efficient, structured, and aligned with business objectives.
• * Coordinate cross-functional teams to resolve operational issues, remove bottlenecks, and improve turnaround time.
• * Manage and support loan origination and execution processes from application through disbursement.
• * Identify process gaps and recommend next-best steps, improvements, and corrective actions.
• * Monitor team performance, operational KPIs, pipelines, and execution against targets.
• * Develop and improve SOPs, workflows, quality standards, and operational processes.
• * Support the implementation and optimisation of internal tools, CRM platforms, APIs, and automation initiatives.
• * Collaborate with Product, Technology, Risk, Finance, Sales, and Customer Success teams to improve end-to-end processes.
• * Conduct quality assurance reviews to identify errors, compliance gaps, and opportunities for process improvement.
• * Prepare operational reports and provide insights to support management decision-making.
• * Drive accountability by tracking operational issues, assigning action owners, monitoring follow-ups, and ensuring resolution.
• * Support the launch and optimisation of new products and operational initiatives within the business.

Bsc Computer science · ESAE Benin Republic

2012 – 2015