Relationship officer · Alpha Morgan Bank

Sep 2025 – Present

• • Build and maintain strong relationships with individual and business customers through professional communication and follow-up.
• • Open individual and SME accounts while ensuring compliance with KYC and regulatory requirements.
• • Educate customers on banking products and financial solutions based on their financial needs.
• • Resolve customer enquiries and complaints promptly while ensuring a positive customer experience.
• • Maintain accurate customer records and documentation.
• • Collaborate with internal teams to ensure efficient service delivery.
• • Consistently achieve customer engagement and performance targets.

Teacher · Dovecote Educational Center

Sep 2024 – Aug 2025

• • Delivered engaging, curriculum-based lessons using interactive teaching methods.
• • Assessed student performance through assignments, tests and continuous feedback.
• • Developed lesson plans aligned with curriculum objectives.
• • Maintained an inclusive and disciplined classroom environment.
• • Collaborated with colleagues and parents to support student development.

Customer Service Representative · Olem Systems Solutions

Dec 2017 – Aug 2020

• • Responded to customer enquiries through phone, email and face-to-face interactions.
• • Resolved customer complaints promptly while maintaining high customer satisfaction.
• • Maintained accurate customer records using Hub Spot CRM.
• • Processed customer requests and ensured timely follow-up.
• • Coordinated appointments and administrative documentation.
• • Collaborated with team members to improve customer service delivery.

Bsc Mass Communication · Ahmadu Bello University

2026 – Present

HND mass communication · The Federal Polytechnic Bida

2018 – 2021