Claims processor · Blue Cross Blue Shield

Jan 2025 – Present

• Processed over 100 personal claims daily with a high accuracy rate.
• • Restored flagged cases to approved status in a shorter time by effectively resolving claim discrepancies and denials.
• • Minimized rework and processing delays and upheld data entry accuracy across internal claims management systems.
• • Reduced submission errors and claim rejections by cross-referencing diagnosis and procedure codes against guidelines.
• • Ensured full HIPAA compliance in handling and storing sensitive patient and insurance information across records.
• • Promoted active collaboration with providers, insurance carriers, and internal teams, reducing average claim resolution time.
• • Maintained performance benchmarks while simultaneously managing cross-functional assignments and training obligations.

Marketing · North Central Technical College

2025 – 2027