IT Support Specialist with 4+ years of experience delivering Level 1 IT support, Service Desk operations, and customer service across cloud, healthcare, retail, logistics, and subscription-based environments. Skilled in troubleshooting hardware, software, Microsoft 365, Active Directory, Microsoft Entra ID, Azure, AWS, and identity & access management. Experienced in resolving 20–30 tickets daily while maintaining 98% SLA and 95% CSAT, CRM platforms, and customer success. Known for resolving technical issues efficiently while maintaining high customer satisfaction and collaborating with cross-functional teams to improve service delivery.