Idowu Moses Ayeni
Customer Experience Leader · Nigeria, Lagos, Abule-Egba
Professional Snapshot
Dynamic and customer-obsessed Head of Customer Experience with 14+ years’ success leading cross-functional teams, building customer-centric strategies, and elevating customer satisfaction across fast-paced industries. Proven expertise in end-to-end CX strategy, customer journey mapping, VOC programs, retention, and operational efficiency. Recognized for setting up and scaling omnichannel contact centers, driving digital CX transformation, and embedding customer-centricity into organizational culture. Excels in bridging the gap between operations, technology, and human experience.
Preferred roles
Head, Customer Experience, Customer Experience Manager, Head of Contact Centre, Contact Centre Manager, Customer Service Manager
Work preferences
Remote. Full time, Onsite.
Availability
Available immediately
Typical response
2 - 12 hours
Relocation
Willing to relocate
Featured Projects
Certifications & Training
Languages
English and Yoruba
Professional Links
Details
Gender
Male
Age range
35-44
ayen••••••@•••••.com
Phone
•••••••••8485
Address
-
Experience
No experience added yet.
Education
No education added yet.
Skills
About
Contact Centre Operations Leader| Customer Experience Leader| 14+ Years Scaling Digital CX Operations & Customer Operations in Regulated Environments.
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