Idongesit Akpan Idongesit Akpan
MorrJobs Talent · Nigeria, Lagos
Professional Snapshot
Dependable remote customer support representative with 6+ years of experience helping customers by chat, email, and phone. Resolves inquiries and troubleshoots issues calmly and efficiently, communicates with empathy, escalates complex cases to the right team, and documents every interaction accurately. Sustained 96% customer satisfaction and 90% first-contact resolution across roles. Works independently with minimal supervision, is comfortable working overnight shifts, and is committed to a long-term remote role
Preferred roles
Customer support/ Customer service and retention
Work preferences
Remote full time
Availability
Available immediately
Typical response
15 minutes
Relocation
Willing to relocate
Certifications & Training
Languages
English- Fluent
Professional Links
Details
Gender
Female
Age range
25-34
idon•••••••••••••@•••••.com
Phone
•••••••7732
Address
isawo •••••••
Experience
Care Officer (Customer Support Specialist) · Reliance Health, Remote, Lagos
Jan 2026 – Oct 2026
- Supported members remotely by phone, email, live chat, and messaging, resolving account, benefits, and claims-related issues
- promptly and professionally.
- Escalated complex cases to the right team with full details and followed up until they were resolved.
- Documented 100% of interactions accurately in Salesforce CRM.
- Consistently met service-quality and customer satisfaction targets while working independently.
Education
B.Sc. Microbiology · University of Calabar, 2023
2017 – 2023
Skills
About
I have 6 years of experience in customer service, healthcare support, and administration. I’m a good communicator, detail-oriented, and passionate about helping people and solving...
I have 6 years of experience in customer service, healthcare support, and administration. I’m a good communicator, detail-oriented, and passionate about helping people and solving problems. I’m eager to bring my skills to your team and contribute to the company’s success. Thank you for this opportunity.
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