Community Manager · Delyork Group

Oct 2024 – Feb 2025

• ● Built and executed content calendars and marketing plans across social media platforms to grow and engage online communities.
• ● Resolved member complaints and enquiries, organizing community events and engagement initiatives that strengthened audience retention.
• ● Delivered stakeholder feedback and performance insights to inform ongoing community strategy.
• Develop a content marketing plan and editorial calendar.
• •Create engaging and shareable content for a blog, Facebook page, monthly newsletters and/or promotional videos.
• •Provide community feedback to the management and stakeholders.
• •Plan and execute community initiatives and programs.
• •Find new marketing and outreach opportunities to pus
• •Monitored online conversations surrounding the brand to address any negative sentiment or misinformation proactively.

Customer Service Representative · Zaksdabrah Nigeria Limited, Kano

Jun 2017 – Aug 2018

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stressed situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Bachelors of Arts In English · Yusuf Maitama Sule University,Kano State

2018 – 2024