Customer Success & CX leader with 15+ years of experience building strategic client partnerships, leading global teams, and driving customer retention, adoption, and long-term account growth across SaaS, BPO, EdTech, FinTech, and enterprise environments. Proven track record managing enterprise accounts, executive business reviews, improving customer outcomes, and overseeing portfolios responsible for $15M+ in annual revenue. Experienced in customer success strategy, stakeholder management, customer journey optimisation, and AI-powered transformation initiatives that increase adoption, efficiency, and long-term customer value. Known for building trusted relationships, aligning cross-functional teams, and delivering measurable business results at scale.