Faith Rowland
Administrative virtual assistant · Nigeria, Abuja Federal Capital Territory, Jahi
Details
Gender
Female
Age range
25-34
fait••••••••@•••••.com
Phone
•••••••8529
Address
-
Experience
Remote Data Entry/ collection Officer · Kulenga Research Lab
May 2025 – Dec 2025
- Coordinated data collection workflows across 3 hospital sites in Abuja, Lagos, and Port Harcourt.
- • Performed comprehensive data entry, cleaning, and validation for sensitive medical and institutional records.
- • Built structured spreadsheet templates to standardize data submission formats across all hospital sites.
- • Conducted quality assurance reviews, reducing errors and ensuring timely delivery of compliance-ready reports.
- • Submitted weekly progress reports and status updates to remote supervisors via async communication platforms.
- • Achievement: Delivered 100% on-time, compliance-ready reporting across all 3 hospital sites for the full 8-month contract,
- with zero missed submission dea
Remote Cold Caller & Customer Support Associat · Northstar Insurance Agency — Remote (USA)
Jan 2024 – Mar 2025
- • Handled 500+ inbound and outbound client calls daily, consistently meeting quality and performance benchmarks.
- • Collected, verified, and entered sensitive medical and financial client data into CRM systems with 99%+ accuracy.
- • Coordinated seamless client handovers to licensed advisors, improving follow-through and client satisfaction.
- • Maintained detailed call logs and follow-up records using industry-standard platforms and async communication tools.
- • Delivered professional written and verbal communication to clients across diverse demographics in a fully remote setup.
- • Achievement: Recognized for consistently exceeding daily call and accuracy targets, helping improve client handover
- efficiency to licensed advisors.
Education
BSc Biochemistry · University of Port Harcourt
2015 – 2021
Skills
About
I am a reliable and detail-oriented Administrative, Customer Support, and Data Entry Professional with experience supporting remote teams through administrative assistance, data ma...
I am a reliable and detail-oriented Administrative, Customer Support, and Data Entry Professional with experience supporting remote teams through administrative assistance, data management, records management, online research, and customer communication. I am skilled in Google Workspace, Microsoft Office, Excel, Google Sheets, Trello, Asana, Slack, and Canva, with strong attention to detail, organization, communication, and time management. I am comfortable working independently in a remote environment, managing multiple tasks, meeting deadlines, and learning new tools and systems quickly. I enjoy helping people, solving problems, organizing information, and providing professional and responsive support. I am open to opportunities in Customer Service, Virtual Assistance, Administrative Support, Data Entry, and Remote Operations. Location: Abuja, Nigeria Availability: 1-week notice
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