I’m a results-driven Customer Support Professional with 7 years of experience across banking and fintech, passionate about delivering exceptional customer experiences and solving problems efficiently. I have strong experience handling customer inquiries, complaints, technical issues, and escalations across phone, email, chat, and social media. I’m skilled in CRM and support tools, customer relationship management, communication, and problem-solving, with a strong understanding of KYC, AML, and data privacy fundamentals. I’m known for staying calm under pressure, taking ownership, and building positive relationships with customers and colleagues. I’m always eager to learn, grow, and contribute to teams that value excellence, accountability, and customer satisfaction.