Client Retention & Onboarding Specialist · Platinum Global Consulting

May 2025 – May 2026

• Managed remote onboarding processes and supported clients throughout account setup and service adoption.
• Responded to customer inquiries via virtual communication channels, ensuring timely and professional resolution.
• Maintained accurate CRM records and monitored customer engagement metrics.
• Assisted clients with documentation requirements and service-related processes.
• Collaborated with internal teams to improve customer experience and retention outcomes.

Loan Monitoring and Recovery Officer/Operations Head · SCL Finance Nigeria Ltd

Aug 2020 – Present

• Managed loan accounts and provided ongoing customer support throughout the lending lifecycle.
• Reviewed client information, verified documentation, and ensured compliance with lending policies and procedures.
• Processed loan-related requests, repayments, and account updates while maintaining accurate records.
• Resolved customer inquiries and negotiated payment solutions to improve account performance and customer satisfaction.
• Generated reports on loan portfolio performance, customer trends, and recovery activities.

Service Center Agent · GIG Logistics

Feb 2020 – Jul 2020

• Delivered front-line customer support, handling inquiries, complaints, and service requests efficiently.
• Investigated customer issues and ensured prompt resolution while maintaining service quality standards.
• Maintained detailed customer records and case documentation for effective follow-up and reporting.
• Contributed to customer satisfaction initiatives through feedback collection and service improvements.

Bank Teller/Cashier · Access Bank PLc

Jun 2012 – Dec 2014

• Processed financial transactions accurately while ensuring compliance with banking procedures and regulations.
• Assisted customers with account inquiries, documentation requirements, and transaction-related concerns.
• Verified customer information and maintained confidentiality of sensitive financial records.
• Built strong customer relationships through professional service and effective communication.

Diploma in Community Health · Immaculate IBK College of Health Science

2026 – Present

HND Applied Chemistry · Federal Polytwchnic Nasarawa, Nasarawa state.

2014 – 2016