*Results-driven Customer Success Manager with 5 years of experience delivering exceptional support and driving retention across multi-channel environments including phone, email, and CRM-based ticketing systems. Experienced with Salesforce, Zendesk, Freshdesk, Zohodesk, Intercom, Freshchat, GoHighLevel, HubSpot, Gorgias, and Shopify, with a strong track record of resolving escalated issues, conducting root cause analysis, and driving measurable improvements in customer satisfaction. Adept at cross-functional collaboration, detailed documentation, and process improvement in fast-paced remote environments. Brings a foundational data science background (LASOP, Lagos School of Programming) that strengthens data-driven decision-making, reporting, and customer insight analysis. Passionate about delivering consistent, high-quality support experiences that reflect brand excellence, with a strong interest in SaaS and fintech environments where technology meets customer experience.*