Customer Support Professional with 5+ years of experience in high-volume BPO environments supporting US & EU based customers across voice and email channels. I specialize in resolving customer issues efficiently, maintaining service quality, and ensuring accurate documentation across CRM systems. In my current role at Cognizant Technology Solutions, I handle 50+ customer interactions daily while managing escalations, refunds, and account-related concerns using Salesforce, Shopify, and internal support tools. I have consistently achieved strong performance results, including a 100% QA score for four consecutive months, a 90% CSAT rating over five months, and recognition as a Top Performer by operations leadership. I bring strong experience in customer service operations, CRM management, and issue resolution in fast-paced environments. I am comfortable working independently, supporting international teams, and adapting to US and AU time zones. I am fully equipped for remote work with a 600 Mbps fiber internet connection, 5G backup connectivity, and a Dell Latitude 5420 i7 laptop setup. My work style is focused on accuracy, reliability, and clear communication, especially in customer-facing roles where consistency matters. I am currently open to opportunities in Customer Support, General Virtual Assistance, and E-commerce Support roles where I can contribute to improving customer experience and operational efficiency.