Customer Success & Operations AssociateNetlink Logistics · Netlink Logistics

Aug 2023 – Jun 2026

• Strengthened customer relationships through proactive communication, timely issue resolution, and consistent follow-up across the customer lifecycle.
• Supported customer retention by identifying concerns early, addressing service issues, and recommending relevant solutions based on customer needs.
• Managed customer accounts, requests, interaction records, and follow-ups using CRM and digital systems.
• Identified opportunities to introduce additional services when they aligned with customer requirements, supporting expansion and revenue growth.
• Coordinated with internal teams and service providers to resolve customer issues and ensure commitments were delivered.
• Gathered recurring customer feedback and operational issues to help improve service delivery and customer experience.
• Maintained accurate records and prioritized multiple customer needs while working independently in a fast-paced environment.

Customer Service & Administrative Assistant · ARMAXRO Medicals

Feb 2021 – May 2023

• Built positive customer relationships by providing responsive, empathetic support and clear communication.
• Managed customer inquiries, appointments, records, and follow-ups while maintaining a high level of accuracy.
• Investigated customer concerns, provided appropriate solutions, and escalated complex issues when necessary.
• Followed up on outstanding requests to ensure customers received timely resolutions rather than being left waiting.
• Maintained confidential customer information and accurate records to support consistent service.
• Worked closely with colleagues to coordinate customer needs and keep daily operations running smoothly.

M.A. International Affairs and Diplomacy · Ahmadu Bello University, Zaria

2025 – 2026