Adewunmi Aminat Adeleke
Customer Service Professional and Sales Specialist · Nigeria, Lagos, Magodo
Details
Gender
Female
Age range
25-34
adew••••••••••••••@•••••.com
Phone
•••••••••8583
Address
14,Chu••••••••••••••••••••••••••••••••••••••••
Experience
Customer service and sales Representative · Globe Life
Aug 2024 – Jul 2026
- Insurance Customer Service
- Sales Representative
Customer Service Representative · Jumia
Nov 2022 – Jul 2024
- • Supported US-based customers by email, chat and phone across US time zones, resolving 50+ inquiries a day on orders, shipping
- and returns.
- • Kept customer satisfaction above 92% by owning issues end to end instead of passing customers between teams.
- • Recommended alternatives and add-ons when items were unavailable, saving about 30% of potentially lost sales.
- • Escalated fraud and chargeback cases with complete documentation, helping the risk team resolve claims faster.
- • Logged every interaction in the CRM with clear case notes, keeping handovers smooth across shifts and time zones.
Education
BSC Sociology · Ekiti State University
2012 – 2016
Skills
About
I’m Adeleke Adewunmi, a customer service professional and sales specialist with seven years of experience supporting customers across insurance, e-commerce, microfinance, and real...
I’m Adeleke Adewunmi, a customer service professional and sales specialist with seven years of experience supporting customers across insurance, e-commerce, microfinance, and real estate in both US and Nigerian markets. I’m particularly strong at handling high-volume customer interactions, resolving sensitive issues, and turning service conversations into opportunities for retention and sales. At Globe Life, I handled 40–60 calls daily, closed 8–12 new policies monthly, and retained about 60% of customers who were at risk of cancellation by understanding their needs and adjusting coverage appropriately. At Jumia, I managed 50+ customer inquiries daily while maintaining over 92% satisfaction. I also recommended alternatives and add-ons when products were unavailable, helping save approximately 30% of potentially lost sales. Earlier at Renmoney Microfinance Bank, I consistently met or exceeded a ₦25 million monthly loan-sales target while also generating ₦10–15 million in monthly deposits through cross-selling. I’m now looking to bring this combination of customer care, consultative selling, and disciplined follow-through to a team where I can contribute to stronger customer relationships, retention, and revenue.
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