SW Test & Support Manager at Toshiba Global Commerce Solutions - External | Guadalajara, Mexico
Company/Recruiter: Toshiba Global Commerce Solutions - External
✦ AI Summary
Toshiba Global Commerce Solutions - External is seeking a qualified Software Test & Support Manager to join their team in Guadalajara, Mexico.
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MorrJobs editorial notes
Our reading of this this opportunity Sw Test &Amp; Support Manager opening: it is a responsibility-led role with a detailed skills profile role for candidates who can show evidence that matches the responsibilities and requirements published by Toshiba Global Commerce Solutions - External. The notes below are MorrJobs guidance based on this listing, not claims made by the employer.
What to demonstrate
Connect your CV or portfolio to Proven experience in software testing and customer support management.; Demonstrated ability to lead and manage a team effectively.. Use one concrete example that shows you can Lead and mentor a team of software testers and support professionals..
Before applying
Confirm that Mexico, Jalisco, Guadalajara and the stated work arrangement suit you, check the closing date of Nov 14, 2026.
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Job Overview
This position oversees the software testing and support functions, ensuring adherence to established processes and driving team performance. The Manager will act as a subject matter expert, providing guidance and direction to the testing and support personnel.Key Responsibilities
- Lead and mentor a team of software testers and support professionals.
- Develop, implement, and refine testing strategies and support procedures.
- Ensure the quality and reliability of software products through comprehensive testing.
- Manage the resolution of customer issues and escalations.
- Oversee the execution of daily team operations and task assignments.
- Collaborate with development teams to address bugs and improve software functionality.
Requirements
- Proven experience in software testing and customer support management.
- Demonstrated ability to lead and manage a team effectively.
- Strong understanding of software development lifecycle and testing methodologies.
- Excellent problem-solving and analytical skills.
- Effective communication and interpersonal abilities.
What We Offer
- Opportunity to lead and shape a critical function within a global organization.
- A collaborative and dynamic work environment.
- Professional development and growth opportunities.
- Contribution to the success of innovative commerce solutions.