Support Engineer (APAC) at Supabase | USA (Remote)
Company/Recruiter: Supabase
✦ AI Summary
Supabase is seeking a highly motivated and technically adept Support Engineer to join our globally distributed team.
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MorrJobs editorial notes
Our reading of this this opportunity Support Engineer (Apac) opening: it is a responsibility-led role with a detailed skills profile role for candidates who can show evidence that matches the responsibilities and requirements published by Supabase. The notes below are MorrJobs guidance based on this listing, not claims made by the employer.
What to demonstrate
Connect your CV or portfolio to Proven experience in a technical support or developer relations role.; Strong understanding of PostgreSQL and SQL.. Use one concrete example that shows you can Respond to and resolve technical support tickets from APAC-based users via email, chat, and other communication channels..
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Job Overview
The Support Engineer (APAC) will be the primary point of contact for our users in the Asia-Pacific region, addressing technical inquiries, troubleshooting issues, and contributing to our extensive knowledge base. You will leverage your deep understanding of Supabase services and Postgres to deliver timely and effective solutions.
Key Responsibilities
- Respond to and resolve technical support tickets from APAC-based users via email, chat, and other communication channels.
- Diagnose and troubleshoot issues related to Supabase's core services, including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search.
- Escalate complex issues to the appropriate internal teams with detailed documentation and reproduction steps.
- Contribute to the creation and maintenance of support documentation, FAQs, and tutorials.
- Proactively identify trends in support requests and provide feedback to product and engineering teams.
Requirements
- Proven experience in a technical support or developer relations role.
- Strong understanding of PostgreSQL and SQL.
- Familiarity with cloud-based platforms and backend development concepts.
- Excellent communication and problem-solving skills, with the ability to explain technical concepts clearly.
- Ability to work independently and manage time effectively in a remote environment.
- Availability to support the APAC time zones.
What We Offer
- Opportunity to work with a cutting-edge open-source project and a fast-growing company.
- Remote work flexibility within the USA.
- A collaborative and supportive team environment.
- Competitive compensation and benefits package.
- Opportunities for professional growth and development.
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