Support Engineer (AMER) at Supabase | USA (Remote)
Company/Recruiter: Supabase
Published on: 5:01 PM | Aug 21, 2026
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✦ AI Summary
Supabase is revolutionizing the developer experience with its comprehensive Postgres development platform.
Supabase is revolutionizing the developer experience with its comprehensive Postgres development platform. We empower developers by offering a full-stack backend solution encompassing Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All our services are designed for scalability, flexibility, and ease of use, enabling rapid application development. We are seeking a motivated Support Engineer to join our AMER team and contribute to our mission of providing exceptional technical assistance to our growing user base.
Job Overview
As a remote Support Engineer for Supabase in the Americas, you will be a crucial point of contact for our users, providing expert technical guidance and troubleshooting assistance. You will leverage your deep understanding of Supabase services and PostgreSQL to resolve complex issues and ensure a seamless experience for our developer community.
Key Responsibilities
- Respond to and resolve customer technical support requests across various channels, including tickets, forums, and chat.
- Diagnose and troubleshoot issues related to Supabase services (Database, Auth, Storage, Functions, Realtime, Vector Search).
- Provide clear and concise explanations of technical concepts and solutions to users of varying technical backgrounds.
- Collaborate with engineering and product teams to identify and escalate bugs or feature requests.
- Contribute to the Supabase documentation and knowledge base by creating and updating articles.
- Proactively identify trends in customer issues and suggest improvements to products and processes.
Requirements
- Proven experience in a technical support or developer relations role.
- Strong understanding of PostgreSQL and its core concepts.
- Familiarity with cloud-native architectures and services.
- Excellent problem-solving and analytical skills.
- Exceptional written and verbal communication skills.
- Ability to work independently and manage time effectively in a remote environment.
- Experience with common development tools and workflows.
What We Offer
- The opportunity to work with a rapidly growing and innovative open-source company.
- A fully remote work environment with a global team.
- The chance to contribute to a product used by developers worldwide.
- Continuous learning and professional development opportunities.
- A collaborative and supportive company culture.