Support Desk Personnel at DrugStoc Ehub Ltd | Nigeria
Company/Recruiter: DrugStoc Ehub Ltd
Published on: 6:01 PM | Jun 12, 2026
✦ AI Summary
DrugStoc Ehub Ltd is revolutionizing healthcare access across Africa, empowering licensed pharmacies, hospitals, and medical professionals in Nigeria with cutting-edge solutions.
DrugStoc Ehub Ltd is revolutionizing healthcare access across Africa, empowering licensed pharmacies, hospitals, and medical professionals in Nigeria with cutting-edge solutions. We are seeking dedicated and customer-focused Support Desk Personnel to join our growing team and ensure seamless operations for our valued partners.
Job Overview
The Support Desk Personnel will be the frontline of our customer service, providing essential technical and operational assistance to DrugStoc Ehub Ltd's clients. This role is crucial in maintaining user satisfaction and ensuring the efficient utilization of our healthcare platform.Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Troubleshoot and resolve technical issues related to the DrugStoc platform.
- Educate users on platform features and best practices.
- Escalate complex issues to appropriate departments when necessary.
- Maintain accurate records of customer interactions and resolutions.
Requirements
- Proven experience in a customer support or help desk role.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Proficiency in using support ticketing systems.
- Familiarity with healthcare software or platforms is a plus.
- A degree in a relevant field is advantageous.
What We Offer
- Opportunity to contribute to a mission-driven organization transforming African healthcare.
- A dynamic and collaborative work environment.
- Continuous learning and professional development opportunities.
- Competitive compensation and benefits package.