Sr Software Support Engineer at Toshiba Global Commerce Solutions - External | Guadalajara, Mexico
Company/Recruiter: Toshiba Global Commerce Solutions - External
✦ AI Summary
Toshiba Global Commerce Solutions (TGCS) is seeking a highly skilled Sr Software Support Engineer to join our dynamic team in Guadalajara.
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MorrJobs editorial notes
Our reading of this this opportunity Sr Software Support Engineer opening: it is a responsibility-led role with a detailed skills profile role for candidates who can show evidence that matches the responsibilities and requirements published by Toshiba Global Commerce Solutions - External. The notes below are MorrJobs guidance based on this listing, not claims made by the employer.
What to demonstrate
Connect your CV or portfolio to Proven experience in software support or a similar technical role.; Strong analytical and problem-solving skills.. Use one concrete example that shows you can Provide expert-level technical support for TGCS software products to internal and external stakeholders..
Before applying
Confirm that Mexico, Jalisco, Guadalajara and the stated work arrangement suit you, check the closing date of Nov 14, 2026.
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Job Overview
The Sr Software Support Engineer will be responsible for providing advanced technical support for TGCS software solutions, troubleshooting complex issues, and collaborating with development teams to resolve software defects. This role demands a deep understanding of software systems and excellent problem-solving capabilities.Key Responsibilities
- Provide expert-level technical support for TGCS software products to internal and external stakeholders.
- Diagnose, troubleshoot, and resolve complex software issues, often under pressure.
- Escalate critical issues to appropriate internal teams, including development and product management.
- Document technical issues, resolutions, and knowledge base articles.
- Assist in the testing and validation of software fixes and enhancements.
Requirements
- Proven experience in software support or a similar technical role.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Familiarity with retail software solutions (POS, self-checkout) is a plus.
What We Offer
- Opportunity to work with cutting-edge retail technology.
- Collaborative and supportive work environment.
- Professional development and growth opportunities.
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