Senior Customer Support Operations Readiness Program Manager
Published on: 11:04 AM | Sep 18, 2026
✦ AI Summary
MorrJobs seeks an experienced Senior Customer Support Operations Readiness Program Manager to lead strategic initiatives that transform customer support delivery through coordinated systems execution.
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MorrJobs seeks an experienced Senior Customer Support Operations Readiness Program Manager to lead strategic initiatives that transform customer support delivery through coordinated systems execution. This role mirrors the complexity of managing interconnected teams and processes—similar to how Mission Control unified spaceflight operations—ensuring every customer interaction depends on seamless coordination across multiple departments and touchpoints.
Job Overview
You will oversee the design, implementation, and optimization of customer support operations readiness programs. This position requires visionary leadership to align engineering, communications, and operational teams toward delivering exceptional customer experiences through systematic excellence and continuous improvement.
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Key Responsibilities
- Develop and execute comprehensive customer support operations readiness strategies
- Coordinate cross-functional teams including engineering, communications, and operations
- Design and implement training programs to enhance team capability and performance
- Monitor operational metrics and implement data-driven process improvements
- Manage program budgets and resource allocation
- Establish readiness assessment frameworks and quality assurance protocols
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Requirements
- 8+ years in customer support operations or related management roles
- Proven experience leading large-scale operational transformation initiatives
- Strong project management and stakeholder coordination skills
- Advanced proficiency in operations analytics and reporting tools
- Bachelor's degree in Business, Operations Management, or related field
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What We Offer
- Competitive benefits package and professional development opportunities
- Leadership role with significant organizational impact
- Collaborative environment with innovative, mission-driven teams