Retail Relationship Management Officer (RRMO) at Wema Bank Plc | Nigeria
Company/Recruiter: Wema Bank Plc
Published on: 6:01 PM | May 29, 2026
✦ AI Summary
Wema Bank Plc, a leading financial institution in Nigeria, is seeking a dynamic and customer-centric Retail Relationship Management Officer (RRMO) to join our esteemed team.
Wema Bank Plc, a leading financial institution in Nigeria, is seeking a dynamic and customer-centric Retail Relationship Management Officer (RRMO) to join our esteemed team. With a comprehensive suite of retail and SME banking, corporate banking, treasury, trade services, and financial advisory offerings, Wema Bank is dedicated to fostering strong client relationships and driving financial inclusion across the nation. Our robust network of over 125 branches, powered by a cutting-edge ICT platform, underscores our commitment to exceptional service delivery.
Job Overview
The Retail Relationship Management Officer will be instrumental in cultivating and nurturing profitable relationships with our retail customer base. This role demands a proactive approach to understanding client needs, offering tailored banking solutions, and ensuring consistent delivery of superior customer service, thereby contributing to the Bank's growth and market share.Key Responsibilities
- Proactively manage and grow a portfolio of retail banking customers.
- Identify and assess customer needs, offering appropriate banking products and services.
- Onboard new customers, ensuring a seamless and positive experience.
- Conduct regular customer engagements and feedback sessions.
- Achieve and exceed set sales and service targets.
- Maintain up-to-date customer information and transaction records.
- Liaise with internal departments to resolve customer queries and issues promptly.
Requirements
- A Bachelor's degree in Banking, Finance, Economics, Business Administration, or a related discipline.
- Proven experience in retail banking, customer relationship management, or sales.
- Excellent communication, interpersonal, and negotiation skills.
- Strong understanding of retail banking products and services.
- Ability to work independently and as part of a team.
- Proficiency in relevant banking software and Microsoft Office Suite.
What We Offer
- A competitive remuneration package.
- Opportunities for professional development and career advancement.
- A dynamic and supportive work environment.
- Exposure to a leading financial institution with a strong market presence.
- The chance to make a significant impact on customer satisfaction and business growth.