Remote Dialer Administrator at FairMoney | Remote
Company/Recruiter: FairMoney
Published on: 12:01 PM | May 18, 2026
✦ AI Summary
FairMoney is seeking a motivated and detail-oriented Remote Dialer Administrator to join our dynamic team.
FairMoney is seeking a motivated and detail-oriented Remote Dialer Administrator to join our dynamic team. As a key player in our operations, you will be instrumental in optimizing our outbound communication strategy and ensuring the efficient utilization of our dialer systems. This remote position offers a fantastic opportunity to contribute to a leading digital lending platform in Nigeria, empowering individuals with access to instant loans and financial services.
Job Overview
The Remote Dialer Administrator will be responsible for the configuration, management, and ongoing optimization of FairMoney's outbound dialer system. This role requires a proactive approach to ensure smooth operations, high contact rates, and adherence to regulatory compliance. You will work closely with various departments to align dialer strategies with business objectives and drive performance improvements.Key Responsibilities
- Configure and maintain outbound dialer campaigns, including list management, script integration, and predictive dialer settings.
- Monitor dialer performance metrics (e.g., connection rates, abandonment rates, talk time) and identify areas for improvement.
- Troubleshoot and resolve technical issues related to the dialer system.
- Generate reports on dialer activity and campaign effectiveness.
- Collaborate with sales and collections teams to ensure campaign success.
- Stay abreast of best practices and industry trends in dialer management.
Requirements
- Proven experience as a Dialer Administrator or in a similar role.
- Proficiency with various dialer platforms (specify if possible, e.g., Five9, Genesys, etc. - *Note: This is a placeholder, as specific platforms are not provided in the prompt.*).
- Strong understanding of outbound calling strategies and compliance regulations.
- Excellent analytical and problem-solving skills.
- Effective communication and interpersonal abilities.
- Ability to work independently and as part of a remote team.
What We Offer
- The opportunity to work remotely for a growing FinTech company.
- A collaborative and supportive work environment.
- Opportunities for professional development and career advancement.
- Contribution to a mission that impacts financial inclusion in Nigeria.