Remote Customer Care Job at Didii – 13 Positions | Remote
Company/Recruiter: Didii – 13 Positions
Published on: 6:01 PM | May 14, 2026
✦ AI Summary
Didii, Nigeria’s leading personal money assistant, is seeking thirteen dynamic and customer-focused individuals to join our remote Customer Care team.
Didii, Nigeria’s leading personal money assistant, is seeking thirteen dynamic and customer-focused individuals to join our remote Customer Care team. As we continue to revolutionize how Nigerians manage their finances through innovative voice, text, and photo-enabled services, we are expanding our support network to ensure an exceptional user experience. If you are passionate about helping others and thrive in a fast-paced, tech-driven environment, we encourage you to apply.
Job Overview
Didii is looking for empathetic and efficient Customer Care Representatives to provide outstanding support to our user base. This remote position offers the opportunity to be at the forefront of financial innovation in Nigeria, assisting customers with a wide range of inquiries and ensuring seamless utilization of Didii’s unique money management features.
Key Responsibilities
- Respond to customer inquiries via multiple channels (chat, email, phone) in a timely and professional manner.
- Troubleshoot and resolve customer issues related to account management, transactions, and feature usage.
- Educate users on Didii’s functionalities and best practices.
- Document customer interactions and feedback accurately.
- Escalate complex issues to appropriate teams for resolution.
Requirements
- Proven experience in a customer service or support role.
- Excellent communication and interpersonal skills.
- Proficiency in English and at least one Nigerian local language.
- Comfortable working with technology and mobile applications.
- Ability to work independently and manage time effectively in a remote setting.
What We Offer
- Competitive compensation package.
- Opportunity to work remotely from anywhere.
- Comprehensive training and ongoing professional development.
- Be part of a mission-driven company transforming financial access in Nigeria.
- A collaborative and supportive team environment.