Remote Client Support Supervisor at Kologik
Company/Recruiter: Kologik
Published on: 2:58 PM | Jan 26, 2026
✦ AI Summary
Kologik is seeking a Client Support Supervisor to lead our Customer Support team and ensure a high-quality, timely support experience for clients across phone, email, and chat channels.
Kologik is seeking a Client Support Supervisor to lead our Customer Support team and ensure a high-quality, timely support experience for clients across phone, email, and chat channels.
Role Overview:
The Client Support Supervisor will manage daily operations of the support team, coach Tier-1 and Tier-2 representatives, handle escalations, and ensure smooth processes using help desk tools like Zendesk.
- Employment Type: Full-time
- Location: Remote/As specified
- Salary: Competitive
Why Join Kologik:
- Work with a values-driven team focused on exceptional customer experience
- Opportunities for mentorship, professional growth, and continuous improvement
- Contribute to shaping the support experience for a fast-growing company
Key Responsibilities
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- Supervise and mentor Tier-1 & Tier-2 support representatives
- Manage schedules, call queues, escalations, and performance reporting
- Oversee Zendesk, support processes, and release coordination
- Handle escalations, conduct training, and run team meetings
- Partner with Tier-3 and leadership teams to maintain high-quality support
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Requirements
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- 2–4+ years of experience in technical or customer support
- Strong leadership, communication, and problem-solving abilities
- Proficiency with help desk tools and remote support systems
- Customer-centric mindset with the ability to lead by example
- Ability to pass CJIS background checks
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