Quality Analyst – Claims Investigations at Definite Assurance Company | Nairobi, Kenya
Company/Recruiter: Definite Assurance Company
Published on: 11:02 AM | Aug 27, 2026
✦ AI Summary
Definite Assurance Company Limited is seeking a diligent and analytical Quality Analyst to join our Claims Investigations team in Nairobi, Kenya.
Definite Assurance Company Limited is seeking a diligent and analytical Quality Analyst to join our Claims Investigations team in Nairobi, Kenya. As a new entrant focused on revolutionizing the insurance industry with tailor-made solutions, we are committed to upholding the highest standards of service and integrity. This role is crucial in ensuring the accuracy, fairness, and efficiency of our claims handling processes, directly contributing to our mission of solving complex insurance needs with a unique approach.
Job Overview
The Quality Analyst will be responsible for reviewing and assessing the quality of claims investigations, ensuring adherence to company policies, regulatory requirements, and best practices. This position plays a vital role in maintaining customer trust and operational excellence.Key Responsibilities
- Conduct thorough reviews of claims investigation files to ensure accuracy, completeness, and compliance.
- Identify trends, systemic issues, and areas for improvement within the claims investigation process.
- Provide constructive feedback and training to claims investigators to enhance performance.
- Develop and implement quality assurance metrics and reporting mechanisms.
- Contribute to the development and refinement of claims investigation protocols and guidelines.
- Investigate customer complaints related to claims handling and provide resolution recommendations.
Requirements
- Bachelor's degree in Insurance, Business Administration, Law, or a related field.
- Proven experience in quality assurance, claims analysis, or a similar role within the insurance industry.
- Strong understanding of insurance principles, claims processes, and regulatory frameworks.
- Excellent analytical, problem-solving, and critical-thinking skills.
- Proficiency in data analysis and reporting tools.
- Exceptional attention to detail and organizational skills.
- Strong communication and interpersonal abilities.
What We Offer
- Opportunity to be part of a dynamic and innovative insurance company.
- Competitive remuneration package.
- Professional development and growth opportunities.
- A collaborative and supportive work environment.