Product Support Specialist at Dutchie | United States (Remote)
Company/Recruiter: Dutchie
Published on: 5:01 PM | Sep 13, 2026
✦ AI Summary
Dutchie is a leading technology platform that revolutionizes cannabis retail operations through innovative software solutions.
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Dutchie is a leading technology platform that revolutionizes cannabis retail operations through innovative software solutions. Founded in 2017, Dutchie empowers dispensaries with comprehensive tools while ensuring consumers have safe and legal access to cannabis products. As a Product Support Specialist, you'll be a critical part of our customer success team, delivering exceptional support to our growing base of retail partners across North America.
Job Overview
The Product Support Specialist provides technical and operational support to Dutchie's dispensary clients, serving as a frontline resource for troubleshooting product issues, answering usage questions, and ensuring customer satisfaction. This role requires strong communication skills, technical aptitude, and a genuine passion for helping customers succeed with our platform.
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Key Responsibilities
- Respond to customer inquiries via email, chat, and phone with professionalism and efficiency
- Troubleshoot technical issues and guide customers through problem resolution
- Document and escalate complex issues to engineering and product teams
- Create and maintain comprehensive support documentation and knowledge base articles
- Identify product improvement opportunities based on customer feedback
- Track and report on support metrics and customer satisfaction trends
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Requirements
- Excellent verbal and written communication abilities
- Technical proficiency and ability to learn software platforms quickly
- Customer service experience in a fast-paced environment
- Problem-solving skills and attention to detail
- Ability to remain calm and professional under pressure
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What We Offer
- Competitive compensation and comprehensive benefits package
- Remote work flexibility and collaborative team environment
- Professional development and career growth opportunities
- Mission-driven work in a growing cannabis technology sector