Patient Service Officer at Lagos Executive Cardiovascular Centre | Lagos, Nigeria
Company/Recruiter: Lagos Executive Cardiovascular Centre
Published on: 12:02 PM | Jul 15, 2026
✦ AI Summary
Lagos Executive Cardiovascular Centre (LECC) is a premier multidisciplinary facility dedicated to comprehensive cardiovascular and cardiac rehabilitation services.
Lagos Executive Cardiovascular Centre (LECC) is a premier multidisciplinary facility dedicated to comprehensive cardiovascular and cardiac rehabilitation services. We specialize in the treatment and management of heart and vascular diseases, utilizing advanced invasive and non-invasive procedures. Our esteemed team of cardiologists, vascular and cardiothoracic surgeons, electrophysiologists, interventional cardiologists, ICU physicians, pulmonologists, and dedicated support staff are united by a commitment to excellence in cardiovascular care and prevention. We are seeking a motivated and compassionate Patient Service Officer to join our growing team in Lagos, Nigeria.
Job Overview
The Patient Service Officer will be the primary point of contact for patients, ensuring a seamless and positive experience throughout their journey at LECC. This role is crucial in facilitating patient flow, coordinating appointments, and providing essential support to both patients and clinical staff.Key Responsibilities
- Greeting and welcoming patients and visitors in a professional and courteous manner.
- Managing patient appointments, scheduling, and rescheduling as needed.
- Registering new patients and updating existing patient information in the hospital's system.
- Answering patient inquiries via phone, email, and in person, providing accurate information about services.
- Assisting patients with administrative tasks, including form completion and insurance verification.
- Coordinating with various departments to ensure smooth patient transitions and efficient care delivery.
- Handling patient feedback and addressing concerns promptly and effectively.
- Maintaining a tidy and organized reception area.
Requirements
- High school diploma or equivalent; a degree in a related field is an advantage.
- Proven experience in a customer service or administrative role, preferably in a healthcare setting.
- Excellent communication, interpersonal, and active listening skills.
- Proficiency in using office software and electronic health record systems.
- Strong organizational and multitasking abilities.
- Ability to remain calm and professional under pressure.
- A compassionate and patient-centered approach.
What We Offer
- A dynamic and supportive work environment within a leading cardiovascular center.
- Opportunities for professional development and growth.
- The chance to make a significant contribution to patient well-being.
- Competitive remuneration package.
- Collaborative team culture with experienced healthcare professionals.