ORCID: Temporary User Support Specialist at ORCID colleagues | Remote
Company/Recruiter: ORCID colleagues
Published on: 6:01 AM | May 13, 2026
✦ AI Summary
ORCID is a global non-profit organization dedicated to creating a persistent digital identifier that connects researchers and their scholarly output.
ORCID is a global non-profit organization dedicated to creating a persistent digital identifier that connects researchers and their scholarly output. We are seeking an experienced and enthusiastic professional for the position of fully remote Temporary User Support Specialist. If you thrive in a flexible, remote work environment and are passionate about supporting the research community, we invite you to join us in our mission to connect research and researchers!
Job Overview
The Temporary User Support Specialist will be a vital member of ORCID's user-centric and highly responsive User Support team. This role involves providing excellent assistance and guidance to our diverse global user base, ensuring they can effectively utilize ORCID services.
Key Responsibilities
- Respond to user inquiries via email and other communication channels in a timely and professional manner.
- Troubleshoot and resolve user issues related to ORCID accounts, affiliations, and publications.
- Document user interactions, common issues, and resolutions for knowledge base improvement.
- Assist in the creation and updating of support documentation and FAQs.
- Escalate complex issues to appropriate internal teams as needed.
Requirements
- Previous experience in customer support or user assistance roles.
- Excellent written and verbal communication skills.
- Proficiency in using helpdesk software and ticketing systems.
- Strong problem-solving and analytical abilities.
- Ability to work independently and manage time effectively in a remote setting.
- Familiarity with research or academic environments is a plus.
What We Offer
- The flexibility of a fully remote work arrangement.
- The opportunity to contribute to a mission-driven, public-service oriented non-profit.
- Experience supporting a global research community.
- A collaborative and supportive team environment.