Operation Manager at Virginrose Resorts | Nigeria
Company/Recruiter: Virginrose Resorts
Published on: 5:01 PM | Aug 14, 2026
✦ AI Summary
Virginrose Resorts, Nigeria's premier destination for discerning travelers, corporate clients, and international delegates, is seeking a dynamic and experienced Operations Manager to lead our exceptional service delivery.
Virginrose Resorts, Nigeria's premier destination for discerning travelers, corporate clients, and international delegates, is seeking a dynamic and experienced Operations Manager to lead our exceptional service delivery. We pride ourselves on offering a homey environment complemented by state-of-the-art facilities, rejuvenating spa treatments, and exquisite culinary experiences, featuring both authentic Nigerian and international cuisine prepared by our talented chef and team. Join us to elevate the guest experience to new heights.
Job Overview
The Operations Manager will be responsible for overseeing all day-to-day operational activities at Virginrose Resorts, ensuring seamless service delivery, maintaining high standards of quality, and driving operational efficiency. This role is crucial in upholding our reputation for excellence and fostering a positive and productive work environment for our team.Key Responsibilities
- Oversee and manage all resort operations, including accommodation, food and beverage, housekeeping, and guest services.
- Develop and implement operational policies and procedures to enhance guest satisfaction and efficiency.
- Manage staff performance, including recruitment, training, scheduling, and performance reviews.
- Ensure compliance with all health, safety, and sanitation regulations.
- Control operational costs and manage budgets effectively.
- Liaise with department heads to ensure coordinated service delivery.
- Handle guest feedback and resolve any operational issues promptly and professionally.
- Maintain and improve the resort's physical assets and facilities.
Requirements
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Proven experience as an Operations Manager or in a similar senior operational role within the hospitality industry.
- Strong leadership, communication, and interpersonal skills.
- Excellent understanding of resort operations and industry best practices.
- Proficiency in operational management software and tools.
- Ability to work under pressure and manage multiple priorities.
- Demonstrated ability to drive service excellence and guest satisfaction.
What We Offer
- A challenging and rewarding role within a reputable hospitality brand.
- Opportunities for professional development and career advancement.
- A dynamic and supportive work environment.
- The chance to contribute to the success of a premier resort in Nigeria.