Multiple Job Openings at Watolex Crown Integrated Service

Key Responsibilities

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• Support daily on-site supervision to ensure construction work complies with approved drawings, specifications, and schedules
• Interpret and apply architectural and structural drawings for site execution
• Assist with setting-out, measurements, and basic surveying activities under supervision
• Support routine quality inspections for concrete works, reinforcement, and finishes, and report non-conformance issues
• Maintain accurate site documentation including daily site reports, material records, progress photographs, and attendance logs
• Monitor material usage and communicate shortages or delays to procurement and logistics teams
• Assist in coordinating contractors, subcontractors, and site workers to maintain efficient workflow
• Report site challenges promptly and support corrective actions as directed by senior staff
• Enforce health, safety, and environmental standards on site
• Participate in site meetings and prepare clear progress updates
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• Develop and execute digital marketing strategies to drive customer acquisition, order volume, and revenue growth
• Plan, launch, and optimize paid advertising campaigns across Meta platforms, Google Ads, and other digital channels
• Manage organic channels including social media, email marketing, SMS campaigns, website content, and landing pages
• Collaborate with Product, Sales, Operations, and Customer Service teams to align campaigns with business priorities
• Track and analyze key performance metrics such as CAC, CTR, conversions, ROAS, engagement, and retention
• Create content calendars, campaign messaging, creatives, and promotional offers in line with brand guidelines
• Conduct A/B testing on creatives, offers, and audience segments to improve performance
• Manage digital marketing vendors, tools, and agencies where applicable
• Monitor competitor activities and recommend growth strategies
• Prepare weekly and monthly performance reports with insights and actionable recommendations
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• Handle customer inquiries and complaints via phone, WhatsApp, email, social media, and in-app channels
• Provide accurate information on pricing, services, order status, delivery timelines, and company policies
• Log, track, and resolve issues including delayed deliveries, missing items, rider concerns, payment issues, and refunds
• Escalate complex cases to Operations, Fleet, or Management in line with escalation procedures
• Coordinate with riders, warehouse teams, merchants, and partners to resolve customer issues promptly
• Maintain accurate customer interaction records using CRM or customer support tools
• Follow up with customers to confirm resolution and satisfaction
• Support customer onboarding, service activation, and usage education
• Identify recurring issues and provide feedback to management for service improvement
• Meet daily, weekly, and monthly service performance targets
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• Food delivery support including missing items, late deliveries, and merchant-related complaints
• Local logistics assistance with pickups, deliveries, parcel tracking, and cash-on-delivery issues
• E-commerce fulfillment support covering storage, processing, fulfillment timelines, and delivery status
• International logistics assistance with shipment tracking, documentation guidance, and delivery updates
• Customer retention support through loyalty programs and feedback initiatives
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Requirements

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• Bachelor’s degree in Civil Engineering or a closely related discipline
• 0–2 years of practical construction or site experience
• Ability to read and interpret architectural and structural drawings
• Basic knowledge of AutoCAD and Microsoft Office tools, especially Excel and Word
• Willingness to learn project management and site coordination tools
• Strong numerical skills, attention to detail, and problem-solving ability
• Good communication skills and ability to work effectively in a team
• Basic understanding of construction methods, materials, and site safety practices
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• Degree or HND in Marketing, Communications, Business, or a related field
• 2–4 years of experience in digital or performance marketing
• Experience in logistics, e-commerce, or food delivery marketing is an advantage
• Strong hands-on experience with Meta Ads, Google Ads, analytics dashboards, and automation tools
• Proven ability to run acquisition-focused and conversion-optimized campaigns
• Strong analytical, reporting, and optimization skills
• Good understanding of Nigerian consumer behavior and digital marketing trends
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• Minimum of HND or Bachelor’s degree in Customer Service, Business Administration, Communications, or a related field
• 1–3 years of experience in customer service or call center roles
• Experience in logistics, e-commerce, or food delivery is an advantage
• Strong verbal and written communication skills
• Ability to handle high volumes of customer interactions professionally
• Good problem-solving, conflict resolution, and multitasking skills
• Basic computer proficiency and experience using CRM or support tools
• Good understanding of Nigerian customer expectations and service culture
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