Merchant Onboarding Support Officer at Moniepoint Inc.
Company/Recruiter: Moniepoint Inc.
Published on: 11:01 PM | Aug 18, 2026
✦ AI Summary
is seeking a motivated and customer-centric Merchant Onboarding Support Officer to join our remote team.
Moniepoint Inc. is seeking a motivated and customer-centric Merchant Onboarding Support Officer to join our remote team. As a leading financial technology company dedicated to digitizing Africa's real economy, Moniepoint empowers businesses with comprehensive payment, banking, credit, and management tools. In this role, you will play a crucial part in ensuring a seamless and positive onboarding experience for our growing merchant base.
Job Overview
The Merchant Onboarding Support Officer will be responsible for guiding new merchants through the onboarding process, addressing inquiries, and resolving issues to ensure successful activation and utilization of Moniepoint's services. This role requires excellent communication skills, a proactive approach, and a deep understanding of customer needs within the fintech landscape.Key Responsibilities
- Provide comprehensive support to merchants during the onboarding journey via various communication channels.
- Assist merchants with account setup, documentation, and verification processes.
- Educate merchants on Moniepoint's products and services, ensuring they understand how to leverage them effectively.
- Troubleshoot and resolve merchant inquiries and technical issues in a timely and efficient manner.
- Maintain accurate and up-to-date records of merchant interactions and onboarding status.
- Collaborate with internal teams to escalate and resolve complex merchant challenges.
Requirements
- Proven experience in customer support, account management, or a related field, preferably within fintech or a similar service-oriented industry.
- Exceptional communication, interpersonal, and problem-solving skills.
- Ability to work independently and as part of a remote team.
- Strong organizational and time management abilities.
- Proficiency in using CRM systems and other support tools.
- A genuine passion for customer success and a desire to contribute to business growth.
What We Offer
- The opportunity to join a rapidly growing and innovative fintech company.
- A dynamic and supportive remote work environment.
- Professional development and growth opportunities.
- The chance to make a significant impact on businesses across Africa.