Job Opportunities at Firewood Rice Nigeria
Company/Recruiter: Firewood Rice Nigeria
✦ AI Summary
Firewood Rice Nigeria has a deep-rooted love for authentic Nigerian dishes, we’ve built a brand that delivers comfort, flavor, and joy to our customers across Lagos.
Firewood Rice Nigeria has a deep-rooted love for authentic Nigerian dishes, we’ve built a brand that delivers comfort, flavor, and joy to our customers across Lagos. We don’t just serve meals – we serve memories.
Customer Service Officer at Firewood Rice Nigeria (Lagos)
Firewood Rice Nigeria is expanding its team and is currently recruiting a Customer Service Officer to support our growing customer base across Lagos. At Firewood Rice, we are passionate about delivering unforgettable food experiences through excellent service, warm hospitality, and authentic Nigerian cuisine.
This role is ideal for a customer focused professional who enjoys engaging with people, solving problems, and ensuring every guest has a positive experience.
Job Overview
- Position: Customer Service Officer
- Location: Lagos (Surulere proximity required)
- Job Type: Full time
- Salary: ₦70,000 – ₦80,000 monthly
- Application Deadline: 13th February, 2026
Why Join Firewood Rice Nigeria
- Friendly and energetic work environment
- Opportunity to grow within a fast expanding food brand
- Hands on experience in hospitality operations
Restaurant Facility Management Lead at Firewood Rice Nigeria (Lekki)
Firewood Rice Nigeria is seeking a skilled Restaurant Facility Management Lead to oversee maintenance operations and ensure smooth functioning of restaurant facilities at our Lekki outlet. This role is critical in maintaining a safe, efficient, and compliant environment for staff and customers.
Job Overview
- Position: Restaurant Facility Management Lead
- Location: Lekki, Lagos
- Job Type: Full time
- Salary: ₦120,000 – ₦150,000 monthly
- Closing Date: 13th February, 2026
Why Join Firewood Rice Nigeria
- Competitive salary package
- Opportunity to manage operations in a fast growing restaurant brand
- Supportive and professional work environment
Content Creator at Firewood Rice Nigeria (Lagos)
Firewood Rice Nigeria is hiring a creative and passionate Content Creator to drive engaging digital storytelling and strengthen our online presence. This role is perfect for a creative professional who loves food, visual storytelling, and social media.
Job Overview
- Position: Content Creator
- Location: Lagos
- Salary: ₦140,000 – ₦150,000 monthly
- Application Deadline: 11th February, 2026
Why Join Firewood Rice Nigeria
- Creative freedom and supportive team
- Opportunity to grow with a leading food brand
- Competitive monthly salary
How to Apply
Interested and qualified candidates should send their CV to [sign up to view] using the job position as the subject of the email.
Firewood Rice Nigeria is an equal opportunity employer and welcomes applications from qualified candidates ready to grow with our brand.
Key Responsibilities
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- Respond to customer inquiries via phone, email, and live chat promptly
- Provide accurate information about menu items, services, and company policies
- Explain daily specials and answer questions about food and beverages
- Enter customer orders into the system and monitor delivery status
- Monitor guest dining experience and encourage feedback
- Handle complaints professionally and resolve issues effectively
- Recommend products based on customer preferences
- Maintain up to date knowledge of products and services
- Collect and document customer feedback
- Collaborate with sales, marketing, production, logistics, and warehouse teams
- Communicate special dietary requests to kitchen staff
- Assist with onboarding and training of new front of house staff
- Stay informed about customer service best practices
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- Develop and implement preventive maintenance schedules
- Inspect restaurant premises regularly to identify maintenance needs
- Coordinate repairs with minimal operational disruption
- Maintain records of warranties, service logs, and equipment lifespan
- Source and manage vendors including cleaners, security, technicians, and pest control
- Negotiate contracts and ensure value for money
- Monitor vendor performance against service level standards
- Ensure compliance with health, safety, and environmental regulations
- Implement fire safety, emergency response, and security measures
- Train staff on safety procedures and hazard reporting
- Prepare and manage facility management budget
- Monitor utility usage and implement cost saving initiatives
- Track maintenance expenses and submit reports
- Respond quickly to facility related emergencies
- Support restaurant expansions and refurbishments
- Work closely with operations team to ensure readiness
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- Create engaging content for website and social media platforms
- Develop and manage a content calendar
- Generate original ideas for recipes, cooking tips, and food stories
- Capture high quality photos and videos
- Edit multimedia content to meet brand standards
- Manage and grow social media accounts
- Monitor trends and adapt content strategies
- Respond to comments and messages professionally
- Collaborate with influencers and food bloggers
- Build strong relationships with content partners
- Track performance using analytics tools
- Optimize content based on data insights
- Ensure consistency with brand voice and identity
- Work closely with marketing team
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Requirements
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- BSc or HND from a reputable institution
- Minimum of one year customer service experience
- Strong verbal and written communication skills
- Calm and patient under pressure
- Customer centric mindset and problem solving ability
- Must live close to Surulere
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- Relevant academic or professional qualification
- Proven facility or maintenance management experience
- Strong organizational and negotiation skills
- Must reside close to Lekki
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- Proven experience as a content creator or digital marketer
- Strong photography and video editing skills
- Knowledge of social media platforms and trends
- Creativity and attention to detail
- Passion for food and storytelling
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