IT Support Officer at Fort Knox Group | Nigeria
Company/Recruiter: Fort Knox Group
Published on: 12:01 AM | Jun 4, 2026
✦ AI Summary
Fort Knox Group, a distinguished and diversified security and financial conglomerate with a significant presence in West Africa, is seeking a diligent and skilled IT Support Officer to join our dynamic team in Nigeria.
Fort Knox Group, a distinguished and diversified security and financial conglomerate with a significant presence in West Africa, is seeking a diligent and skilled IT Support Officer to join our dynamic team in Nigeria. Leveraging over 95 years of global experience, we are committed to excellence in all our operations. This role is crucial in ensuring the smooth functioning of our technological infrastructure, supporting our extensive operations that span Guard Services, lending, and beyond, all managed from our Abuja headquarters.
Job Overview
The IT Support Officer will be responsible for providing essential technical assistance and support to Fort Knox Group's employees across Nigeria. This role involves troubleshooting hardware and software issues, maintaining IT systems, and ensuring network connectivity to support our diverse business functions and operational efficiency.
Key Responsibilities
- Provide first-level technical support for hardware, software, and network issues.
- Install, configure, and maintain computer systems, printers, and other peripherals.
- Respond to user requests for technical assistance in a timely and professional manner.
- Diagnose and resolve technical problems, escalating complex issues to senior IT staff when necessary.
- Assist with user account management and access control.
- Maintain IT inventory and documentation.
Requirements
- Proven experience in IT support or a similar role.
- Solid understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
- Basic knowledge of networking principles and troubleshooting.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal abilities.
- Ability to work independently and as part of a team.
What We Offer
- Opportunity to be part of a reputable and established organization.
- Exposure to a diverse range of IT challenges within a dynamic industry.
- A supportive and professional work environment.
- Continuous learning and professional development opportunities.
- Contribution to the operational success of a leading West African enterprise.