Head of Banking Operations at Hope Payment Service Bank | Nigeria at Hope Payment Service Bank
Company/Recruiter: Hope Payment Service Bank
Published on: 9:37 PM | Aug 5, 2026
✦ AI Summary
Hope Payment Service Bank Limited (Hope PSBank) is Nigeria’s premier Digital-first Bank, committed to leveraging cutting-edge technology to deliver inclusive financial services across the nation.
Hope Payment Service Bank Limited (Hope PSBank) is Nigeria’s premier Digital-first Bank, committed to leveraging cutting-edge technology to deliver inclusive financial services across the nation. We are seeking a highly skilled and visionary Head of Banking Operations to lead our operational excellence and drive strategic growth. This role is critical in ensuring the seamless delivery of our innovative digital banking solutions, upholding the highest standards of efficiency, compliance, and customer satisfaction.
Job Overview
The Head of Banking Operations will be responsible for overseeing all day-to-day banking operations, ensuring the efficient and compliant functioning of our digital payment services. This includes managing a diverse team, optimizing processes, mitigating risks, and implementing best practices to support Hope PSBank's mission of financial inclusion.Key Responsibilities
- Lead and manage all aspects of daily banking operations, including payment processing, account management, and customer support.
- Develop and implement operational strategies to enhance efficiency, reduce costs, and improve service delivery.
- Ensure adherence to all regulatory requirements, compliance policies, and security protocols within the Nigerian banking landscape.
- Drive innovation in operational processes through the adoption of new technologies and digital solutions.
- Oversee risk management frameworks and implement controls to safeguard company assets and customer data.
- Manage and mentor the operations team, fostering a culture of high performance and continuous improvement.
- Collaborate with other departments to ensure integrated and seamless service delivery.
Requirements
- Bachelor's degree in Business Administration, Finance, Operations Management, or a related field. A Master's degree is a plus.
- Proven experience in banking operations, with a strong understanding of the Nigerian financial services sector.
- Demonstrated leadership experience, with a track record of managing operational teams and driving significant improvements.
- In-depth knowledge of digital banking technologies, payment systems, and regulatory frameworks.
- Exceptional problem-solving, analytical, and strategic thinking abilities.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
- Experience in a fintech or digital banking environment is highly desirable.
What We Offer
- The opportunity to be a foundational leader at a pioneering digital bank in Nigeria.
- A dynamic and innovative work environment with a focus on technological advancement.
- Competitive compensation and benefits package.
- Opportunities for professional development and career advancement.
- A chance to make a significant impact on financial inclusion in Nigeria.