Head of Banking Operations at Hope Payment Service Bank | Nigeria
Company/Recruiter: Hope Payment Service Bank
Published on: 6:01 PM | Aug 5, 2026
✦ AI Summary
Hope Payment Service Bank Limited (Hope PSBank) is Nigeria’s premier digital-first bank, dedicated to revolutionizing financial inclusion through innovative technology.
Hope Payment Service Bank Limited (Hope PSBank) is Nigeria’s premier digital-first bank, dedicated to revolutionizing financial inclusion through innovative technology. Incorporated in September 2019, we are committed to delivering seamless and accessible financial services to all Nigerians. We are seeking a highly experienced and strategic Head of Banking Operations to lead our operational excellence and drive the growth of our digital banking services.
Job Overview
The Head of Banking Operations will be instrumental in overseeing and optimizing all day-to-day operational functions of Hope PSBank. This role demands a dynamic leader with a deep understanding of banking operations, digital channels, and regulatory compliance within the Nigerian financial landscape. You will be responsible for ensuring efficient service delivery, robust risk management, and continuous improvement of our operational processes.Key Responsibilities
- Develop and implement operational strategies aligned with the bank’s digital-first vision and growth objectives.
- Oversee and manage all core banking operations, including account management, transaction processing, and customer service.
- Ensure compliance with all relevant banking regulations and industry best practices in Nigeria.
- Lead and mentor the operations team, fostering a culture of high performance, accountability, and continuous learning.
- Drive process improvements and automation initiatives to enhance operational efficiency and customer experience.
- Manage operational risks, implement effective controls, and ensure business continuity.
- Collaborate with technology and product teams to ensure seamless integration of new digital services.
- Monitor key performance indicators (KPIs) and report on operational performance to senior management.
Requirements
- Bachelor's degree in Finance, Business Administration, or a related field; Master's degree preferred.
- Minimum of 10 years of progressive experience in banking operations, with at least 5 years in a leadership role.
- Proven experience within the Nigerian banking sector, preferably with digital or fintech operations.
- In-depth knowledge of payment systems, banking regulations (CBN), and compliance frameworks.
- Strong understanding of digital banking technologies and trends.
- Excellent leadership, strategic thinking, and problem-solving skills.
- Demonstrated ability to manage complex operational environments and drive change.
What We Offer
- Opportunity to be a pivotal leader at Nigeria's leading digital-first bank.
- A dynamic and innovative work environment that champions technological advancement.
- Competitive remuneration and benefits package.
- Professional development and growth opportunities.
- The chance to significantly contribute to financial inclusion in Nigeria.