Guest Service Agent at Bolton White Hotels & Apartments | Nigeria
Company/Recruiter: Bolton White Hotels & Apartments
Published on: 12:01 AM | Aug 5, 2026
✦ AI Summary
Bolton White Hotels & Apartments, a premier hospitality destination nestled in Nigeria's heartland, is seeking a dynamic and customer-focused Guest Service Agent.
Bolton White Hotels & Apartments, a premier hospitality destination nestled in Nigeria's heartland, is seeking a dynamic and customer-focused Guest Service Agent. Conveniently located a short drive from Nnamdi Azikiwe International Airport, and mere minutes from key governmental and conference facilities, our hotel offers 176 well-appointed luxury rooms, each equipped with modern amenities to ensure guest comfort. We pride ourselves on exceptional service and a welcoming atmosphere.
Job Overview
The Guest Service Agent will be the first point of contact for our esteemed guests, responsible for ensuring a seamless and memorable experience from check-in to check-out. This role is crucial in upholding Bolton White Hotels & Apartments' reputation for excellence and providing attentive, personalized service.Key Responsibilities
- Efficiently manage guest check-ins and check-outs, processing payments accurately.
- Respond to guest inquiries and requests promptly and professionally, both in person and over the phone.
- Provide information about hotel services, amenities, and local attractions.
- Handle guest complaints and concerns with empathy and professionalism, seeking satisfactory resolutions.
- Maintain a clean and organized front desk area.
- Coordinate with other hotel departments to ensure guest needs are met.
Requirements
- Previous experience in a guest-facing role, preferably within the hospitality industry.
- Excellent communication and interpersonal skills.
- Proficiency in using hotel management systems.
- Strong problem-solving abilities and a proactive approach.
- A pleasant and professional demeanor.
- Ability to work flexible hours, including weekends and holidays.
What We Offer
- A dynamic and supportive work environment.
- Opportunities for professional development and growth.
- The chance to be part of a reputable and expanding hotel brand.
- Competitive benefits package.
- A rewarding career in the hospitality sector.