Guest Service Agent at Bible Society of Nigeria (BSN), Ibadan
Company/Recruiter: Bible Society of Nigeria (BSN), Ibadan
✦ AI Summary
The Bible Society of Nigeria (BSN) is seeking a courteous, detail-oriented, and service-driven Guest Service Agent to support front desk and hospitality operations at its guest house in Ibadan.
The Bible Society of Nigeria (BSN) is seeking a courteous, detail-oriented, and service-driven Guest Service Agent to support front desk and hospitality operations at its guest house in Ibadan. This role is responsible for ensuring a smooth guest experience from reservation to departure, while maintaining accurate records, coordinating with internal teams, and upholding BSN’s service and ethical standards.
Job Title: Guest Service Agent
Company: Bible Society of Nigeria (BSN)
Location: Ibadan, Oyo State
Employment Type: Full-time
Deadline: 31st Dec, 2025
Why Join BSN?
- Work in a value-driven and purpose-focused organisation
- Supportive and structured work environment
- Opportunity to grow hospitality and customer service skills
Interested and qualified candidates are encouraged to apply.
Key Responsibilities
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- Receive, confirm, and manage guest reservations accurately
- Welcome guests, verify bookings, and handle check-in and check-out processes
- Register guests and collect required details including personal information, nationality, and identification
- Allocate rooms according to reservations and ensure accurate billing
- Coordinate with housekeeping to maintain room readiness and high cleanliness standards
- Communicate guest entitlements and arrangements to relevant departments, including the kitchen
- Prepare and submit shift handover and daily activity reports
- Provide guests with information on house rules, available services, amenities, and local directions
- Attend to walk-in guests and promote available rooms
- Post guest charges, process payments, and maintain accurate cash and billing records
- Liaise regularly with housekeeping on room status and availability
- Handle guest complaints professionally and ensure timely resolution
- Maintain a neat, organised, and welcoming front desk environment
- Coordinate porters to assist guests with luggage and room access
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Requirements
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- Minimum of National Diploma (ND) in Social Sciences, Hotel & Catering Management, or a related field
- At least two (2) years of relevant experience in a reputable hotel or guest house
- Strong interpersonal, communication, and customer service skills
- Ability to handle guest issues calmly and professionally
- Computer literacy and basic knowledge of hotel front desk systems
- Team-oriented, flexible, and able to work under pressure
- Strong sense of integrity, security awareness, and attention to detail
- Committed Christian with values aligned to the mission of the Bible Society of Nigeria
- Result-driven with a passion for timely and quality service delivery
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