Field Performance Monitoring Officer at Cobranet Limited
Company/Recruiter: Cobranet Limited
✦ AI Summary
Cobranet Limited, a leading provider of internet solutions since 2003, is seeking a motivated Field Performance Monitoring Officer to join our remote team.
Job Overview
The Field Performance Monitoring Officer will be instrumental in ensuring the optimal performance and reliability of Cobranet Limited's network infrastructure. This remote role involves proactive identification, analysis, and resolution of performance issues, contributing directly to customer satisfaction and network integrity.Key Responsibilities
- Monitor network performance metrics and identify potential issues or degradations.
- Analyze fault logs and performance data to diagnose root causes of network problems.
- Escalate critical issues to relevant technical teams for prompt resolution.
- Document monitoring procedures, findings, and resolution steps.
- Contribute to the development and implementation of performance improvement strategies.
- Provide feedback on network performance trends to aid in future capacity planning.
Requirements
- Proven experience in network performance monitoring and analysis.
- Familiarity with networking protocols and concepts (e.g., TCP/IP, BGP, OSPF).
- Proficiency in using network monitoring tools.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication abilities.
- Ability to work independently and manage time effectively in a remote setting.
What We Offer
- The opportunity to be part of a reputable and growing organization.
- A collaborative and supportive remote work environment.
- Exposure to cutting-edge internet solutions and network technologies.
- Professional development and growth opportunities within the company.
- The chance to contribute to connecting communities to the digital world.