Digital Customer Success Campaign Manager at 1Password | Toronto, Canada (Remote)
Company/Recruiter: 1Password
Published on: 11:04 AM | Sep 18, 2026
✦ AI Summary
1Password is growing rapidly, having surpassed $400M in ARR while maintaining a spot on the Forbes Cloud 100 for four consecutive years.
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1Password is growing rapidly, having surpassed $400M in ARR while maintaining a spot on the Forbes Cloud 100 for four consecutive years. We're seeking a Digital Customer Success Campaign Manager to join our expanding team and drive customer engagement and retention through innovative digital campaigns.
Job Overview
As a Digital Customer Success Campaign Manager, you will design and execute targeted digital campaigns that enhance customer success outcomes and drive retention across our user base. This role bridges marketing and customer success, requiring a strategic mindset combined with hands-on execution capabilities to create meaningful customer experiences.
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Key Responsibilities
- Develop and implement digital customer success campaigns leveraging email, in-app messaging, and content marketing
- Analyze customer engagement data to identify trends and optimization opportunities
- Collaborate with cross-functional teams including customer success, marketing, and product
- Create targeted messaging and segmentation strategies for diverse customer segments
- Monitor campaign performance metrics and adjust strategies based on results
- Build scalable campaign workflows that improve customer onboarding and adoption
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Requirements
- 3+ years in customer success, marketing, or related roles
- Proficiency with campaign management platforms and marketing automation tools
- Strong analytical skills and data-driven decision making
- Excellent written and verbal communication abilities
- Experience with customer segmentation and personalization strategies
- Demonstrated ability to manage multiple projects simultaneously
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What We Offer
- Competitive compensation and comprehensive benefits package
- Remote-first work environment with flexible arrangements
- Professional development and learning opportunities
- Collaborative culture with innovative team members
- Access to cutting-edge security products