Customer Support Officer Job at UPDC Plc | Lagos, Nigeria
Company/Recruiter: UPDC Plc
✦ AI Summary
UPDC Plc, Nigeria's premier institutional real estate firm, is seeking a dedicated Customer Support Officer to join their dynamic team.
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MorrJobs editorial notes
Our reading of this this opportunity Customer Support Officer Job opening: it is a responsibility-led role with a detailed skills profile role for candidates who can show evidence that matches the responsibilities and requirements published by UPDC Plc. The notes below are MorrJobs guidance based on this listing, not claims made by the employer.
What to demonstrate
Connect your CV or portfolio to Excellent verbal and written communication skills.; Strong interpersonal and problem-solving abilities.. Use one concrete example that shows you can Respond to customer inquiries via various channels (phone, email, in-person)..
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Confirm that Nigeria, Lagos and the stated work arrangement suit you.
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Job Overview
UPDC Plc is looking to hire a Customer Support Officer to manage client inquiries and provide effective solutions. The successful candidate will be the primary point of contact for customers, addressing their needs and ensuring a positive experience with UPDC Plc's services.Key Responsibilities
- Respond to customer inquiries via various channels (phone, email, in-person).
- Provide accurate information about UPDC Plc's properties and services.
- Resolve customer complaints and issues efficiently and professionally.
- Maintain detailed records of customer interactions and transactions.
- Escalate complex issues to the appropriate departments.
- Contribute to improving customer service standards.
Requirements
- Excellent verbal and written communication skills.
- Strong interpersonal and problem-solving abilities.
- Proficiency in customer relationship management.
- Ability to work effectively in a team environment.
- A background in real estate or customer service is advantageous.
What We Offer
- Opportunity to work with a leading real estate company.
- A supportive and collaborative work environment.
- Professional development opportunities.
- Competitive remuneration package.
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