Customer Success & Service Coordinator at Sixthlab Medical Nigeria Limited | Nigeria
Company/Recruiter: Sixthlab Medical Nigeria Limited
Published on: 12:01 AM | Jul 2, 2026
✦ AI Summary
SixthLab Medical Nigeria Limited is seeking a motivated and customer-focused Customer Success & Service Coordinator to join our dynamic team in Nigeria.
SixthLab Medical Nigeria Limited is seeking a motivated and customer-focused Customer Success & Service Coordinator to join our dynamic team in Nigeria. As a leading provider of diagnostic and therapeutic medical equipment and consumables, we are dedicated to empowering healthcare institutions with high-quality solutions and unparalleled support. This role is integral to ensuring our clients receive exceptional service, fostering long-term relationships, and contributing to the seamless operation of their medical facilities.
Job Overview
The Customer Success & Service Coordinator will be the primary point of contact for our clients, ensuring their satisfaction with SixthLab Medical's products and services. This role demands a proactive approach to client management, efficient coordination of service requests, and a commitment to delivering outstanding customer experiences.Key Responsibilities
- Manage and nurture client relationships post-sale, ensuring high levels of satisfaction and retention.
- Coordinate and schedule installation, maintenance, and repair services for medical equipment.
- Act as a liaison between clients and the technical service team, ensuring timely resolution of issues.
- Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
- Maintain accurate client records and service histories within our CRM system.
- Proactively identify opportunities to enhance client experience and value realization.
- Provide basic product information and support to clients.
Requirements
- A Bachelor's degree in a relevant field (e.g., Biomedical Engineering, Healthcare Administration, Business Administration).
- Proven experience in customer service, client success, or a related coordination role, preferably within the medical or technical equipment sector.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong organizational and time-management abilities.
- Proficiency in CRM software and standard office applications.
- A proactive and client-centric approach.
What We Offer
- The opportunity to contribute to a growing and reputable company in Nigeria's healthcare sector.
- A supportive and collaborative work environment.
- Professional development opportunities.
- Competitive compensation package.