Customer Service Specialist (Temporary and Remote) at communication impairments | Remote
Company/Recruiter: communication impairments
Published on: 12:01 AM | Aug 5, 2026
✦ AI Summary
Lingraphica is seeking a dedicated and empathetic Customer Service Specialist (Temporary and Remote) to join our growing team.
Lingraphica is seeking a dedicated and empathetic Customer Service Specialist (Temporary and Remote) to join our growing team. As a leader in augmentative and alternative communication (AAC), we are committed to empowering individuals with communication impairments to connect with the world. This temporary, remote role offers a unique opportunity to contribute to our mission by providing exceptional support to our valued customers.
Job Overview
The Customer Service Specialist will be responsible for delivering outstanding support to Lingraphica users, addressing inquiries, and resolving issues with a focus on empathy and efficiency. This role requires excellent communication skills and a genuine desire to assist individuals with communication challenges.Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve issues related to Lingraphica devices and software.
- Provide clear and concise instructions and guidance to users.
- Document customer interactions and resolutions accurately in our CRM system.
- Escalate complex issues to appropriate internal teams.
- Contribute to building positive customer relationships.
Requirements
- Proven experience in a customer service or support role.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Proficiency in using computer systems and various software applications.
- Ability to work independently and manage time effectively in a remote environment.
- Empathy and a patient demeanor are essential.
What We Offer
- The opportunity to make a meaningful impact on the lives of individuals with communication impairments.
- A fully remote work environment.
- A supportive and collaborative team culture.
- Training and resources to excel in your role.