Customer Service Representative – Japanese and English (Interim) at Catawiki | Japan
Company/Recruiter: Catawiki
Published on: 12:01 AM | Aug 5, 2026
✦ AI Summary
At Catawiki, every day brings the extraordinary! We are the leading online marketplace for unique and collectible items, connecting passionate buyers and sellers worldwide.
At Catawiki, every day brings the extraordinary! We are the leading online marketplace for unique and collectible items, connecting passionate buyers and sellers worldwide. If you are driven by exceptional objects and thrive in a dynamic, international environment, we invite you to join our team. We are currently seeking a dedicated Customer Service Representative fluent in both Japanese and English to support our growing presence in Japan on an interim basis.
Job Overview
As a Customer Service Representative, you will be the vital link between our Japanese users and the Catawiki platform, ensuring a seamless and positive experience. You will handle inquiries, resolve issues, and provide expert guidance in both Japanese and English, contributing to the smooth operation of our Japanese marketplace.Key Responsibilities
- Respond to customer inquiries via email, chat, and phone in both Japanese and English.
- Provide support and guidance on listing items, bidding, and transaction processes.
- Resolve disputes and mediate between buyers and sellers.
- Escalate complex issues to appropriate internal teams.
- Contribute to the improvement of customer service processes and knowledge base.
Requirements
- Fluency in both Japanese and English (written and spoken).
- Proven experience in customer service or a similar client-facing role.
- Excellent communication and interpersonal skills.
- Ability to multitask and manage a high volume of inquiries efficiently.
- Familiarity with online marketplaces is a plus.
What We Offer
- The opportunity to work with extraordinary objects and a global community.
- A dynamic and international work environment.
- Valuable experience in the online auction and collectibles industry.
- A collaborative and supportive team culture.